Privacy Policy

Last updated: December 2025

This Privacy Policy explains how SIA medkase (“we”, “us”, “our”) collects, uses, and protects personal data when you use our services, including WhatsApp integrations.

1. Company Information

Legal name: SIA medkase
Contact email: info@medkase.lv

2. Data We Collect

• Contact details (phone number, email address)
• Account and authentication data (e.g. WhatsApp user ID)
• Messages and communication metadata
• Technical data (IP address, device, browser)

3. Purpose of Processing

• Provide and operate our services
• User authentication and account management
• Customer communication
• Security, analytics, and service improvement
• Legal compliance

4. Legal Basis

We process personal data based on user consent, contractual necessity, legal obligations, or legitimate interests under GDPR.

5. Data Sharing

We do not sell personal data. Data may be shared only with trusted service providers or authorities when required by law.

6. Data Retention

Data is retained only as long as necessary for the stated purposes or legal requirements.

7. User Rights

You may request access, correction, or deletion of your data by contacting info@medkase.lv.

8. Security

We apply appropriate technical and organizational measures to protect data.

9. Contact

For privacy questions, contact us at info@medkase.lv.